FAQ (Frequently Asked Questions)

<FAQ >

1) Why have some of the tea ceremony products been discontinued?

There are products which are specifically made for one season and due to a seasonal change, it is out on the website once a year. Certain products are made only once or there is only one product. Please consult for the availability of each product.

2) How do I keep each tea fresh?

Most tea can be kept fresh in a dry place however it is fresh for a month after opening.

Green tea can be kept fresh in a fridge , however please make sure to leave it at a room temperature before opening a package.

3) Where does tea come from?

All of our tea come directly from Japan. Specifically, Matcha and Gyokuro come from Kyoto and Fukamushi, Konacha, Genmaicha, Genmaicha with Matcha and Hojicha come from Shizuoka.

4) Which tea would you recommend for beginners?

Our special blend Fukamushi is deep and sweet in taste and very smooth for beginners.

5) Can I use tea for cooking?

Yes, Matcha is commonly used for baking and decoration. Fukamushi-cha can be used for Japanese cooking: tempura, rice, pasta, soup etc. We can be very creative and also be healthy!

6) How can I order tea/ tea products online?

Please contact us by e-mail, phone or by fax so that we can send you an invoice with a total cost including a shipping fee. The cost is payable within 7 business after we issue an invoice. Please consult the available payment options.

7) What happens if the products I ordered are damaged?

Please contact us directly by e-mail or phone to report us the damage. Please keep all wrapping, packaging materials, invoices and the damaged item, as they will be required to process the claim and provide a proof of damage. Please also ask for a damage report from a post office.

<よくあるご質問 >

1) 茶道具のいくつかがウェブサイトからなるなることがあります、なぜでしょうか。


2) 新鮮にお茶を保管するにはどうすれば良いでしょうか。



3) これらのお茶はどこからきているのですか。


4) 初心者の方にお勧めなお茶はどれですか?


5) お茶をお料理に使用することできますか?


6)  オンラインでお茶、茶道具の購入をどのようにすれば良いでしょうか。


7)  注文した商品に破損がある場合どうすれば良いのでしょうか。


*Can’t find your answer above?

Please e-mail us at info@sakaoenterprise.com and we will get back to you within 24 hours!





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